Karriere bei Mila

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Offene Stellen bei Mila

Das Ziel von Mila ist es, eine besser Zukunft durch ein sorgenfreies Leben mit Smart Produkten zu gestalten. Wir sind der magische Ort für Leute, welche Innovationen lieben und eine Leidenschaft dafür haben eine Vision zum Erfolg zu führen.


We are looking for a Strategic Growth Manager responsible for our technician network in Europe. The role is based in Berlin.


Who we are

Mila is a digital on-demand tech support platform, founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria, and Switzerland get the most out of their personal technology by advising on, installing, and repairing their tech devices. We're on a mission to build the most trustworthy, reliable, and convenient network of tech support in the world that will solve your tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom, and many more. These companies benefit from Mila by building up a service network around their own products and services. Inspiring - isn’t it?


What you will do

As part of the operation department, you are responsible for:

  • Selling Mila Service portfolio to technicians and building up the Mila technician network on mila.com in several countries 

  • To analyze in which region how many technicians are needed (analytics)

  • Providing the required number of technicians in each country/region and build the required capabilities

  • Evaluating suitable channels (digital & non-digital) to achieve the acquisition growth targets

  • Keeping constant dialogue with our technicians, understand their requirements and to keep them engaged

  • Making sure our customer satisfaction stays on top (Net Promoter Score, 5-star rating)

  • Providing feedback to the product team about new requirements for the onboarding process and technician workflow

  • Providing regular news and product updates to technicians and encourage them to use Mila regularly 

  • Implementing measures to ensure the engagement and activities of technicians

  • Leading the Partner Management Team

  • Besides this, you will work closely with the Founder, Operations, Marketing, and Product Teams


Who you are

  • You are a very ambitioned sales and marketing person, who wants to write the next chapter in a fast-growing scale-up

  • You are experienced in working in international markets especially the UK and Germany

  • You have an analytical mindset and your actions are KPI based

  • You have an outgoing personality and enjoy connecting with people 

  • You are not above picking up the phone and calling potential technicians

  • You have excellent relationship building skills an “I know how to sell” attitude 

  • Hands-on mentality paired with a "get things done" mindset 

  • You think out of the box on how to improve things and finding new ways to results

  • Familiar with terms such as community engagement, loyalty, benchmarking, cost per acquisition, and ROI

  • Passion and drive in order to help meeting KPI's and sales targets


What you will need

  • Minimum BA/BS degree in economics, marketing, statistics, finance, or equivalent practical experience 

  • 2 years of experience in sales, online marketing, business analytics or in a community management position 

  • Excellent analytics, communication and networking skills 

  • Strong communication skills in English and German, any additional language is a big advantage 

  • Demonstrated leadership of leading initiatives and projects at your organization

  • Strong work ethic 


Bonus points

  • Excellent excel skills and SQL knowledge 


What you can expect

  • A fast-growing international tech company with well-known global partnerships, where your work makes an impact on our growth

  • A quarterly feedback and review process for personal development. We use “

    ” for company goals

  • Learning and development opportunities on the job and through conversations with your manager

  • Various opportunities to connect with colleagues, formally and informally, digitally or in person, through regular team events, company get-togethers, and partnership events with other companies and local organizers

  • You can drive Mila to new markets and strengthen in existing markets

  • Flat hierarchies and direct communication for a fast realization of your ideas 

  • An international team with 10 nationalities located in Zurich and Berlin and a family atmosphere in our offices with English as our company language

  • Maximum flexibility and lots of opportunities to develop your career


Do you want to be part of taking Mila to the next level? Then please send your application in English to [email protected]:

  • CV, Motivation Letter & Work Certificates

Joy Olivia Müller
Head of People

E-Mail
LinkedIn


Über Mila

Mila ist der europäische Marktführer für vertrauenswürdigen technischen Support auf Abruf. Buchen Sie innerhalb von Sekunden einen unserer geprüften, freundlichen Techniker, um Ihre technische Herausforderung schnell zu lösen - sei es für Beratung, Installation oder Reparaturen. Milas Netzwerk von über 10'000 Techniker/Innen wurde 2015 in der Schweiz gegründet und hat Menschen in Großbritannien, Frankreich, Deutschland, Österreich und der Schweiz dabei geholfen, ihre technischen Geräte optimal zu nutzen. Unsere Schweizer Liebe zum Detail hat über 200'000 Reparaturen und Setups mit einer durchschnittlichen Bewertung von 4,88 Sternen erfolgreich abgeschlossen.

Wir sind auf der Mission, das vertrauenswürdigste, zuverlässigste und bequemste Netzwerk an technischem Support der Welt aufzubauen. Wir erfüllen diese Mission durch eine vertrauensvolle Zusammenarbeit mit bekannten Partnern wie Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom und vielen anderen. Diese Unternehmen profitieren von Mila, indem sie ein Servicenetzwerk für ihre eigenen Produkte und Dienstleistungen aufbauen. Inspirierend - nicht wahr?


Dein Profil

Du liebst es Kunden über verschiedene Kanäle professionelle Hilfe und eine aussergewöhnliche Service-Erfahrung anzubieten. Du hast eine Ausbildung abgeschlossen, bist erfahren in der Betreuung von Kunden oder anderen Anspruchsgruppen und hast Erfahrung im Kundendienst gesammelt. Deine starken kommunikativen Fähigkeiten in deutschholländischfranzösisch und englisch weisst du einzusetzen. Deine Auffassungsgabe unterstützt dich darin, dich schnell auf neue Situationen und Rahmenbedingungen einzulassen und diese erfolgreich zu meistern. Zusammen mit deiner Empathie und deinem Humor behältst du auch in hektischen Situationen einen kühlen Kopf und deine positive Grundeinstellung überträgst du auf das gesamte Team.


Deine Aufgaben

  • Betreuung von Anfragen unserer Kunden und Servicepartner via Telefon, Email und Chat

  • Beratung unserer Kunden in der Auswahl der passenden Servicedienstleistung

  • Vermittlung von Aufträgen innerhalb unseres Servicepartner Netzwerk

  • Bearbeitung von Reklamationen und Umsetzen geeigneter Lösungen

  • Ausführen von administrativen Aufgaben

  • Einbringen von Ideen um unser Produkt und unsere Prozesse zu optimieren


Was Mila bietet

Wir bieten Dir die Möglichkeit, Teil eines international besetzten Unternehmens mit Sitz in Zürich und Berlin zu sein, welches grosse Ziele verfolgt und bereits in mehreren Ländern in Europa tätig ist. Du profitierst von attraktiven Anstellungsbedingungen, einer familiären Atmosphäre in unseren Büros mit modernen Arbeitsformen und Infrastruktur. Darüber hinaus haben wir direkte Kommunikationswege, damit gute Ideen schnell umgesetzt werden können. Wir setzen auf die Entwicklung der Stärken unserer Mitarbeiter und setzen diese auch gern mal für andere Arbeiten ein. Haben wir dein Interesse geweckt ein Teil der Mila Familie zu werden, dann bewirb dich jetzt!


Interesse?

Kontaktiere uns direkt.

Joy Olivia Müller
Head of People

E-Mail
LinkedIn


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.


Your Profile

Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset. 


Responsibilities 

Our product:

  • Build great new features

  • Continuously improve our existing product

DevOps:

  • Be responsible for tooling to release small iterations quickly (CI / CD, testing)

  • Monitor and maintain what you have built

As a Senior Engineer:

  • Be a mentor for Junior Engineers

  • Take ownership of larger projects


Requirements

  • 3+ years experience with Javascript

  • Experience with React & Typescript

  • Experience with Postgres or similar

  • Fluent in English

  • Based in Zurich or willing to relocate (this is an on-site role)

  • Swiss or EU passport/permit


Nice To Have

  • Experience with Gatsby

  • Experience with Google Analytics & Google Tag Manager


Our Stack

  • Node.js, React, Typescript, Gatsby, Graphql

  • A bit of python

  • Postgres, Salesforce

  • Heroku, AWS


Benefits

Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.

This is an on-site job in Zurich.


Apply for this job here

 


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom and many others.


Your Profile & Responsibilities

Join Mila as a Frontend Engineer and work as part of an agile, cross-functional product team taking ownership of our frontend.

You will collaborate with our designers to bring a great user experience to our customers and technicians while working with the latest web technologies.


Requirements 

  • 2+ years experience with Javascript

  • Experience with React

  • Experience with Typescript

  • Fluent in English

  • Based in Zurich or willing to relocate (this is an on-site role)

  • Swiss or EU passport / permit


Nice To Have

  • Experience with Gatsby

  • Experience with Graphql

  • Experience with Google Analytics & Google Tag Manager


Our Stack

  • React, Typescript,

  • Node.js, Gatsby, Graphql

  • Postgres, Salesforce

  • Heroku, AWS


Benefits

Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.

This is an on-site job in Zurich.


Apply for this job here