Offene Stellen bei Mila
We are looking for a Strategic Growth Manager responsible for our technician network in Europe. The role is based in Berlin.
Who we are
Mila is a digital on-demand tech support platform, founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria, and Switzerland get the most out of their personal technology by advising on, installing, and repairing their tech devices. We're on a mission to build the most trustworthy, reliable, and convenient network of tech support in the world that will solve your tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom, and many more. These companies benefit from Mila by building up a service network around their own products and services. Inspiring - isn’t it?
What you will do
As part of the operation department, you are responsible for:
Selling Mila Service portfolio to technicians and building up the Mila technician network on mila.com in several countries
To analyze in which region how many technicians are needed (analytics)
Providing the required number of technicians in each country/region and build the required capabilities
Evaluating suitable channels (digital & non-digital) to achieve the acquisition growth targets
Keeping constant dialogue with our technicians, understand their requirements and to keep them engaged
Making sure our customer satisfaction stays on top (Net Promoter Score, 5-star rating)
Providing feedback to the product team about new requirements for the onboarding process and technician workflow
Providing regular news and product updates to technicians and encourage them to use Mila regularly
Implementing measures to ensure the engagement and activities of technicians
Leading the Partner Management Team
Besides this, you will work closely with the Founder, Operations, Marketing, and Product Teams
Who you are
You are a very ambitioned sales and marketing person, who wants to write the next chapter in a fast-growing scale-up
You are experienced in working in international markets especially the UK and Germany
You have an analytical mindset and your actions are KPI based
You have an outgoing personality and enjoy connecting with people
You are not above picking up the phone and calling potential technicians
You have excellent relationship building skills an “I know how to sell” attitude
Hands-on mentality paired with a "get things done" mindset
You think out of the box on how to improve things and finding new ways to results
Familiar with terms such as community engagement, loyalty, benchmarking, cost per acquisition, and ROI
Passion and drive in order to help meeting KPI's and sales targets
What you will need
Minimum BA/BS degree in economics, marketing, statistics, finance, or equivalent practical experience
2 years of experience in sales, online marketing, business analytics or in a community management position
Excellent analytics, communication and networking skills
Strong communication skills in English and German, any additional language is a big advantage
Demonstrated leadership of leading initiatives and projects at your organization
Strong work ethic
Bonus points
Excellent excel skills and SQL knowledge
What you can expect
A fast-growing international tech company with well-known global partnerships, where your work makes an impact on our growth
A quarterly feedback and review process for personal development. We use “
” for company goals
Learning and development opportunities on the job and through conversations with your manager
Various opportunities to connect with colleagues, formally and informally, digitally or in person, through regular team events, company get-togethers, and partnership events with other companies and local organizers
You can drive Mila to new markets and strengthen in existing markets
Flat hierarchies and direct communication for a fast realization of your ideas
An international team with 10 nationalities located in Zurich and Berlin and a family atmosphere in our offices with English as our company language
Maximum flexibility and lots of opportunities to develop your career
Do you want to be part of taking Mila to the next level? Then please send your application in English to [email protected]:
CV, Motivation Letter & Work Certificates
Über Mila
Mila ist der europäische Marktführer für vertrauenswürdigen technischen Support auf Abruf. Buchen Sie innerhalb von Sekunden einen unserer geprüften, freundlichen Techniker, um Ihre technische Herausforderung schnell zu lösen - sei es für Beratung, Installation oder Reparaturen. Milas Netzwerk von über 10'000 Techniker/Innen wurde 2015 in der Schweiz gegründet und hat Menschen in Großbritannien, Frankreich, Deutschland, Österreich und der Schweiz dabei geholfen, ihre technischen Geräte optimal zu nutzen. Unsere Schweizer Liebe zum Detail hat über 200'000 Reparaturen und Setups mit einer durchschnittlichen Bewertung von 4,88 Sternen erfolgreich abgeschlossen.
Wir sind auf der Mission, das vertrauenswürdigste, zuverlässigste und bequemste Netzwerk an technischem Support der Welt aufzubauen. Wir erfüllen diese Mission durch eine vertrauensvolle Zusammenarbeit mit bekannten Partnern wie Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom und vielen anderen. Diese Unternehmen profitieren von Mila, indem sie ein Servicenetzwerk für ihre eigenen Produkte und Dienstleistungen aufbauen. Inspirierend - nicht wahr?
Dein Profil
Du liebst es Kunden über verschiedene Kanäle professionelle Hilfe und eine aussergewöhnliche Service-Erfahrung anzubieten. Du hast eine Ausbildung abgeschlossen, bist erfahren in der Betreuung von Kunden oder anderen Anspruchsgruppen und hast Erfahrung im Kundendienst gesammelt. Deine starken kommunikativen Fähigkeiten in deutsch, holländisch, französisch und englisch weisst du einzusetzen. Deine Auffassungsgabe unterstützt dich darin, dich schnell auf neue Situationen und Rahmenbedingungen einzulassen und diese erfolgreich zu meistern. Zusammen mit deiner Empathie und deinem Humor behältst du auch in hektischen Situationen einen kühlen Kopf und deine positive Grundeinstellung überträgst du auf das gesamte Team.
Deine Aufgaben
Betreuung von Anfragen unserer Kunden und Servicepartner via Telefon, Email und Chat
Beratung unserer Kunden in der Auswahl der passenden Servicedienstleistung
Vermittlung von Aufträgen innerhalb unseres Servicepartner Netzwerk
Bearbeitung von Reklamationen und Umsetzen geeigneter Lösungen
Ausführen von administrativen Aufgaben
Einbringen von Ideen um unser Produkt und unsere Prozesse zu optimieren
Was Mila bietet
Wir bieten Dir die Möglichkeit, Teil eines international besetzten Unternehmens mit Sitz in Zürich und Berlin zu sein, welches grosse Ziele verfolgt und bereits in mehreren Ländern in Europa tätig ist. Du profitierst von attraktiven Anstellungsbedingungen, einer familiären Atmosphäre in unseren Büros mit modernen Arbeitsformen und Infrastruktur. Darüber hinaus haben wir direkte Kommunikationswege, damit gute Ideen schnell umgesetzt werden können. Wir setzen auf die Entwicklung der Stärken unserer Mitarbeiter und setzen diese auch gern mal für andere Arbeiten ein. Haben wir dein Interesse geweckt ein Teil der Mila Familie zu werden, dann bewirb dich jetzt!
Interesse?
Kontaktiere uns direkt.
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.
Your Profile
Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset.
Responsibilities
Our product:
Build great new features
Continuously improve our existing product
DevOps:
Be responsible for tooling to release small iterations quickly (CI / CD, testing)
Monitor and maintain what you have built
As a Senior Engineer:
Be a mentor for Junior Engineers
Take ownership of larger projects
Requirements
3+ years experience with Javascript
Experience with React & Typescript
Experience with Postgres or similar
Fluent in English
Based in Zurich or willing to relocate (this is an on-site role)
Swiss or EU passport/permit
Nice To Have
Experience with Gatsby
Experience with Google Analytics & Google Tag Manager
Our Stack
Node.js, React, Typescript, Gatsby, Graphql
A bit of python
Postgres, Salesforce
Heroku, AWS
Benefits
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This is an on-site job in Zurich.
Apply for this job here
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom and many others.
Your Profile & Responsibilities
Join Mila as a Frontend Engineer and work as part of an agile, cross-functional product team taking ownership of our frontend.
You will collaborate with our designers to bring a great user experience to our customers and technicians while working with the latest web technologies.
Requirements
2+ years experience with Javascript
Experience with React
Experience with Typescript
Fluent in English
Based in Zurich or willing to relocate (this is an on-site role)
Swiss or EU passport / permit
Nice To Have
Experience with Gatsby
Experience with Graphql
Experience with Google Analytics & Google Tag Manager
Our Stack
React, Typescript,
Node.js, Gatsby, Graphql
Postgres, Salesforce
Heroku, AWS
Benefits
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This is an on-site job in Zurich.
Apply for this job here