Remote Support for Phone & Mobile

15 € / 15 min.
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Payment only upon full satisfaction

Set date & time of your preference

Transparent and all-inclusive pricing

Facts & Figures

Duration:
15 Minutes (estimate)
Technician:
Mila Friend
Price:
15 €
Maximum price estimate. The final price will be set with your Mila Friend.
Inclusive:
  • Full support from our customer service
  • A preliminary assessment by phone shortly after
    booking
    ?

Service information

  • Individual help with installing, setting up, or fixing issues of your phone or mobile.
  • All phones, mobiles, and smartphones are supported, including all brands.
  • Each extra 15 minutes will be charged additionally (EUR 10.-*/15 min).

Please note:

A Mila Friend will contact you to discuss your tech challenge more in details, within 24 hours. In this call, you will decide if you complete the service by phone or video call. The Mila Friend will also give you a time estimation.

Learn more

Our mission at Mila is to guarantee access to technology to everyone, even in unprecedented times. Our remote service via telephone is therefore a simple and cost-effective alternative to an on-site service at your home.

  • Would you like to just briefly discuss your challenge and the possible solution?
  • Do you want step-by-step support over the phone for troubleshooting or installation?
  • Do you want a specialist to access your device remotely and solve the challenge right away?

Our qualified Mila technicians can assist you in setting up equipment or troubleshooting via phone or video call. Depending on the problem, the problem can also be solved in the best possible way via remote access.

Book the service, discuss your needs in a short preliminary clarification on the phone and then get the help you need.

For the first 15 minutes the service costs a flat rate of CHF 25. For each additional 15 minutes, an additional CHF 20.- will be charged.

You can find more information about Mila's Remote Support here.

When you book your remote service, we initially offer a 15 minute package. Your Mila technician will assess how much time is required depending on the issue or setup you need help with and communicate with you within 24 hours after the booking. As an indication, remote support usually lasts half an hour.

No, the technician will guide you every step of the way so your challenge is smoothly solved. Within 24 hours after booking, your Mila technician will contact you by phone to assess your request and make sure everything is ready when the remote support happens. Overall, make sure to keep an eye on your email or SMS inbox so you do not miss out on any update from Mila or from the technician.

For certain support or troubleshooting packages, there is the option (depending on the devices) to access the devices remotely using a desktop software such as Teamviewer. With such a software the technician can receive remote access to one of your devices and see/solve the problem by him or herself.
In other cases, in which the technician cannot use such remote access software (this is depending on the devices), we recommend you to change the service to an on-site service instead.

At Mila, you only pay for a successful service. Once the service is complete you will receive an email and if you do not decide to raise an issue via the email, the service will automatically be confirmed as completed, in the following 72 hours.

Before the service takes place your Mila technician will call you to quickly evaluate if the issue or task can be resolved remotely. If the issue can not be resolved on the phone you still have the option of booking an on-site support. If you need some assistance with booking, contact our customer service team.

Remote Support for Phone & Mobile
15 €