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First try researching the problem in a search engine. If it's a small error, you can fix it yourself. There are an infinite number of forums that deal exclusively with PC problems. In addition to specialist shops in the IT area or specialised agencies, a Mila expert can also help you. Your PC will be checked out and squared away.
Most problems stem from outdated software which are caused by missing updates, for example. Problems often arise even after an update such as from the operating system. Things like newly connected additional hardware can also be problematic.
The most basic problem that can arise from a formatted hard drive is having no more data. If the hard drive isn't recognized, the drive letter may be incorrectly assigned, for example. Specifying a file system such as "NTFS" may also have been forgotten during formatting. Partitioning could be missing on a new hard drive. Sometimes it could also be a hardware failure.