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Do you check whether your phone is connected to the router? Is your DECT phone registered with the router? Is it possibly an IP connection issue? Is your phone at all appropriate for SIP telephony/logged into the router? Is the access data entered correctly? Do you need a splitter or possibly a terminal adapter? These issues should also be described in the operating instructions/installation instructions for your device. If you need help or don't have time to troubleshoot, you can book a Mila service partner.
With wireless internet (WIMAX/WLAN/LTE), only the new PC/laptop/netbook has to be connected to the existing router. With a WLAN connection, you have to have the SSID and password ready.
Modern routers usually have at least two sockets for phones. Simply connect the new phone to the free socket. You may have to reassign phone numbers in the router menu.
Connect the base station of the wireless phone to the router. If the router also functions as a DECT base station, you have to activate that function in the router and open the menu item "Connect to base station (router)" on the phone.
A terminal adapter is always necessary if a phone isn't suitable for SIP telephony. It may be cheaper to buy a new phone with the additional functions instead.
In principle, it's possible with DECT phones. You have to connect the phone to a PC via a USB and find the phone memory. The new ringtone can be loaded there as a WAV file.
Just a few clicks away:
1) Book service:
Book the needed support service and select date and time you want our trusted technician to come by for support. With our clear pricing, you're never surprised by the bill.
2) Quick pre-assessment before service is conducted:
Your technician will contact you by phone shortly after booking for a brief preliminary clarification. This will give you an overview of the procedure and clarify any open questions with your technician. After that, it's time for your technician to get to work.
In the meantime, you have access to your personal dashboard via your customer account, from where you can keep track of the service and manage everything.
3) Pay, evaluate & enjoy:
Once the job is done, confirm the payment and wave goodbye. Now it's time to sit back and enjoy your tech... enjoy your life.
Before the service takes place your Mila technician will call you to quickly evaluate if the issue or task can be resolved remotely. If the issue can not be resolved on the phone you still have the option of booking an on-site support. If you need some assistance with booking, contact our customer service team.