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The Ring Video Doorbell is an intelligent, internet-enabled doorbell that notifies the homeowner's smartphone or other electronic device when a visitor arrives at the door. It gets activated when the visitor presses the doorbell button, or alternatively when the doorbell detects a visitor with its built-in motion sensors.
A video and intercom system can also be accessed via a smartphone app using the built-in high-resolution infrared camera and microphone.
No connection to the Ring network:
Sometimes your phone can't recognize the temporary Ring network immediately. When this happens, go to your phone settings, turn off your wireless connection, wait 30 seconds and turn it on again. If the Ring network still does not appear, make sure the battery in the Ring Doorbell is fully charged.
No motion alarms received:
First, make sure that you have configured motion detection and that motion alerts are turned on. To troubleshoot other notification issues, select the device status in the Ring app and then select "Troubleshoot notifications".
The device shows white flashing light (right):
White flashing at the top indicates that your wireless password has been entered incorrectly. Select your wireless network in your phone settings, select the option to ignore it, and then reconnect to make sure you use the correct password during setup.
The device shows rotating white light:
Rotating white indicates that your Ring Doorbell is in Setup mode. Follow the instructions in the Ring app.
Just a few clicks away:
1) Book service:
Book the needed support service and select date and time you want our trusted technician to come by for support. With our clear pricing, you're never surprised by the bill.
2) Quick pre-assessment before service is conducted:
Your technician will contact you by phone shortly after booking for a brief preliminary clarification. This will give you an overview of the procedure and clarify any open questions with your technician. After that, it's time for your technician to get to work.
In the meantime, you have access to your personal dashboard via your customer account, from where you can keep track of the service and manage everything.
3) Pay, evaluate & enjoy:
Once the job is done, confirm the payment and wave goodbye. Now it's time to sit back and enjoy your tech... enjoy your life.