Smart Home Remote Support

*CHF 25 / 15 Min.
* Maximum price estimate. The final price will be set with your Mila Friend.

Your new smart device does not connect to the network or is hard to control? Mila now offers a remote support service. A qualified Mila Partner will walk you through the setup or troubleshooting of your device via a video call.

Service information

  • Duration: 15 Minutes
  • Service provided by a Mila Friend.**
  • Individual help for your non-wired smart device via a video call.
  • Installation, troubleshooting or general help for non-wired smart devices including security cameras, doorbells, thermostat valves and smart sensors.
  • This service includes up to 15min remote support.
  • Each extra 15 minutes will be charged additionally (CHF 20.-*/15 min).
**Mila Friends are technically skilled private and independently working persons who help people in their neighborhood with technical issues.


Mila offers help with setting up and troubleshooting of certain devices (TV, computer, laptop, phone, WIFI) via a phone call or video call. A qualified Mila partner will walk you through installation or troubleshooting steps. Mila partner can also arrange to access your device remotely to directly fix the issue or install/configure software.

When you book your remote service on we will initially offer a 15 minute package. Your Mila partner will assess how much time is required depending on the issue or setup you need help with and communicate with you on any changes to pricing and timing.

Before the service takes place your Mila partner will call you to quickly evaluate if the issue or task can be resolved remotely. If the issue can not be resolved on the phone you have an option of booking an on-site visit.

Smart Home Remote Support
*CHF 25