Cancellation policy for customers

To ensure a high quality of service continuing in the future, Mila has established the following conditions for short-term cancellations. Terms and Conditions

A cancellation up to 24 hours before the start of the service is free of charge.

For the cancellation of a Mila Friend service between 24 hours and 3 hours before the appointment, Mila will charge the customer a fee of EUR 25. For the cancellation of a Mila Professional service the fee is CHF 40.

For the cancellation of a Mila Friend service less than 3 hours before the service appointment, Mila will charge the customer a fee of EUR 40. For the cancellation of a Mila Professional service the fee is EUR 60.

If you are not at customer's location at the time of a service appointment, Mila will charge you a fee of EUR 40 for a Mila Friend service and EUR 60 for a Mila Professional service.