Android Phone or Tablet Troubleshooting
Is your Android smartphone or tablet acting up and causing problems? Our Mila experts are the right people when it comes to troubleshooting, helping to reboot or clearing the cache.
Service information
- Duration: 45 Minutes
- Service provided by a Mila Friend.**
- Software error analysis and solution of the problem.
- Test and hand-over of the operational device.
- Recommendations to avoid the same problem in the future.
FAQ
Make sure your battery is charged. Press and hold the power button for 5–10 seconds to force it to restart. If the display is still black, wait 1–2 minutes and call the phone from another device to see if only the display is defective.
If you want to download and install an app in the Playstore, the android checks whether the app is compatible with your device and the version of the operating system. If it's not, the app won't be installed. For apps from other sources, "Protection from third-party providers" may be activated on your smartphone in old android versions.
The manufacturer Google developed a software called "Android Debug Bridge" (ADB). It facilitates communication from a PC to a mobile phone. However, you need experience and expertise to use it. That's why it's important to be well-informed beforehand or let experts help you if you haven't done it before. A Mila expert can also help you.