Career at Mila

Do you want to change the world?

Open positions at Mila

Mila's goal is to create a better future through a carefree life with smart products. We are a magical place for people who love innovation and have a passion for making a vision a success.


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has helped people in Great Britain, France, Germany, Austria and Switzerland to get the most out of their technical devices. Our Swiss attention to detail has successfully completed over 200,000 repairs and setups with an average rating of 4.88 stars.

We are on a mission to build the most trusted, reliable, and convenient network of technical support in the world. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom and many others. These companies benefit from Mila by building a service network for their own products and services.


Your profile

You love to offer customers professional help and an exceptional service experience through a variety of channels. Ideally, you have experience in looking after customers or other stakeholders and have already gained experience in customer service. You possess strong communication skills in German, Dutch, French and English. Your comprehension helps you to quickly get involved in new situations and framework conditions and to master them successfully. Together with your empathy and humor, you keep a cool head and your positive attitude even in hectic situations transfers this to the entire team.


Your tasks as a Service Hero

  • Support inquiries from our customers and service partners via phone, email and chat

  • Advise our customers in the selection of the right service package

  • Mediate orders within our service partner network

  • Process complaints and implement suitable solutions


What Mila offers

We offer you the opportunity to be part of a fast-growing, goal-oriented, international company based in Zurich and Berlin, which is already active in several countries across Europe. We offer you the opportunity to expand your managerial skills and give you the opportunity to lead an international team. You'll benefit from attractive employment conditions, a family atmosphere in our offices with modern forms of work and infrastructure. In addition, our direct communication channels ensure good ideas can be implemented quickly. We focus on developing the strengths of our employees and offer the opportunity to grow and learn across different departments.  If we have sparked your interest in becoming part of the Mila family, apply now!


Interested?

Contact us directly.

Joy Olivia Müller
Head of People

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About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.


Your Profile

Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset. 


Responsibilities 

Our product:

  • Build great new features

  • Continuously improve our existing product

DevOps:

  • Be responsible for tooling to release small iterations quickly (CI / CD, testing)

  • Monitor and maintain what you have built

As a Senior Engineer:

  • Be a mentor for Junior Engineers

  • Take ownership of larger projects


Requirements

  • 3+ years experience with Javascript

  • Experience with React & Typescript

  • Experience with Postgres or similar

  • Fluent in English

  • Based in Zurich or willing to relocate (this is an on-site role)

  • Swiss or EU passport/permit


Nice to Have

  • Experience with Gatsby

  • Experience with Google Analytics & Google Tag Manager


Our Stack

  • Node.js, React, Typescript, Gatsby, Graphql

  • A bit of python

  • Postgres, Salesforce

  • Heroku, AWS


Benefits

Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.

This is an on-site job in Zurich. 


Apply for this job here