Payment only upon full satisfaction
Set date & time of your preference
Transparent and all-inclusive pricing
Just a few clicks away:
1) Book service:
Book the needed support service and select date and time you want our trusted technician to come by for support. With our clear pricing, you're never surprised by the bill.
2) Quick pre-assessment before service is conducted:
Your technician will contact you by phone shortly after booking for a brief preliminary clarification. This will give you an overview of the procedure and clarify any open questions with your technician. After that, it's time for your technician to get to work.
In the meantime, you have access to your personal dashboard via your customer account, from where you can keep track of the service and manage everything.
3) Pay, evaluate & enjoy:
Once the job is done, confirm the payment and wave goodbye. Now it's time to sit back and enjoy your tech... enjoy your life.
If you have a desktop computer, a USB dongle may be required if no WLAN chip is installed. Please insert the disc included with the dongle into the drive and follow the steps on the screen.
WLAN is already installed on most mobile devices (laptop/netbook/tablet/mobile phone). If the end device doesn't have a built-in WLAN chip, a USB WLAN dongle can be affordably upgraded. If that's the case, proceed according to "Install WLAN driver".
The WLAN router usually obtains all data from the internet service provider (ISP). When the connection between the router and internet is established, connect your PC/laptop to the router, open the user interface of the router in a browser and select the "WLAN" menu item. An installation wizard will then guide you through the further setup.
Open "Network settings" on your laptop and activate the "WLAN" item. Search the list for the name of the desired WLAN, also called SSID, and click on "Establish connection". A password is usually requested. After entering the password, the connection is established. In some cases, the SSID of the desired WLAN is not on the aforementioned list; then use the "Enter SSID" item.