Cancellation Policy for Customers

A cancellation up to 24 hours before the start of the service is free of charge.

For the cancellation of a Mila Friend service between 24 hours and 3 hours before the appointment, Mila will charge the customer a fee of €25. For the cancellation of a Mila Professional service, the fee is €40.

For the cancellation of a Mila Friend service less than 3 hours before the service appointment, Mila will charge the customer a fee of €40. For the cancellation of a Mila Professional service the fee is €60.

If you are not at customer's location at the time of a service appointment, Mila will charge you a fee of €40 for a Mila Friend service and €60 for a Mila Professional service.

Find more information here in the Terms and Conditions.