Cancellation policy for customers

A cancellation up to 24 hours before the start of the service is free of charge.

For the cancellation of a Mila Friend service between 24 hours and 3 hours before the appointment, Mila will charge the customer a fee of CHF 45. For the cancellation of a Mila Professional service, the fee is CHF 65.

For the cancellation of a Mila Friend service less than 3 hours before the service appointment, Mila will charge the customer a fee of CHF 80. For the cancellation of a Mila Professional service the fee is CHF 100.

If you are not at customer's location at the time of a service appointment, Mila will charge you a fee of CHF 80 for a Mila Friend service and CHF 100 for a Mila Professional service.