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Our mission at Mila is to guarantee access to technology to everyone, even in unprecedented times. Our remote service via telephone is therefore a simple and cost-effective alternative to an on-site service at your home.
When you book your remote service, we initially offer a 15 minute package. Your Mila technician will assess how much time is required depending on the issue or setup you need help with and communicate with you within 24 hours after the booking. As an indication, remote support usually lasts half an hour.
No, the technician will guide you every step of the way so your challenge is smoothly solved. Within 24 hours after booking, your Mila technician will contact you by phone to assess your request and make sure everything is ready when the remote support happens. Overall, make sure to keep an eye on your email or SMS inbox so you do not miss out on any update from Mila or from the technician.
For certain support or troubleshooting packages, there is the option (depending on the devices) to access the devices remotely using a desktop software such as Teamviewer. With such a software the technician can receive remote access to one of your devices and see/solve the problem by him or herself.
In other cases, in which the technician cannot use such remote access software (this is depending on the devices), we recommend you to change the service to an on-site service instead.
At Mila, you only pay for a successful service. Once the service is complete you will receive an email and if you do not decide to raise an issue via the email, the service will automatically be confirmed as completed, in the following 72 hours.
Before the service takes place your Mila technician will call you to quickly evaluate if the issue or task can be resolved remotely. If the issue can not be resolved on the phone you still have the option of booking an on-site support. If you need some assistance with booking, contact our customer service team.