Mila Inc., the European leader in on demand technical support today, announced the launch of its new six-hour Express Service tech support in Switzerland. The company is offering customers a money-back guarantee of the express service fee if the Mila Friend technician does not arrive within the six-hour booking window. The new service will roll out in their European and UK markets over the next few months in cities such as Zürich, Bern, Berlin, Hamburg, Stuttgart, Vienna, Paris, Lyon, and London.
“When there is a technical issue customers want it resolved quickly,” says Chris Viatte, CEO and founder of Mila. “The introduction of new devices brings integration system issues and often leads to frustration when the buyer tries to resolve issues on their own. Mila typically has a technician onsite within 24 hours, our new Express Service will only enhance our already highly-rated on demand service portfolio.”
Mila provides onsite and remote technical support, installation, and sales consultations in five countries, including Switzerland, Germany, France, Austria, and the UK through a network of over 10,000 crowdsourced trained technicians. Mila is partnered with global brands such as Bosch, Amazon, Netatmo, Ring, eve., and Otto.de.
“Mila is the ‘Uberized’ version of on demand tech support,” adds Viatte. “With our crowdsourced model, our technicians will contact a customer upon booking and confirm their availability, our new Express Service simply formalizes this service offering. Our brand partners know that a frustrated customer will not be a loyal customer and we have demonstrated over and over again that including installation and support options with purchase builds loyalty and increases sales.”
Since 2016 Mila has been delivering real-time, vetted, on-demand neighborhood tech support. Mila expanded from Switzerland into new markets through a network of strong retail and enterprise partnerships, offering services in Germany, Austria, France, and the UK. Originally backed and owned by Swisscom, in 2020, CEO Chris Viatte acquired Mila backed by new investors including Alpana Ventures from Switzerland and Oriza Ventures from Silicon Valley, who both led the round, and Silicon Valley’s Plug and Play Ventures.
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