Cancellation policy for customers

A cancellation up to 24 hours before the start of the service is free of charge.

For the cancellation of a Mila Friend service between 24 hours and 3 hours before the appointment, Mila will charge the customer a fee of £ 25. For the cancellation of a Mila Professional service, the fee is £ 40.

For the cancellation of a Mila Friend service less than 3 hours before the service appointment, Mila will charge the customer a fee of £ 40. For the cancellation of a Mila Professional service, the fee is £ 60.

If you are not at the customer's location at the time of a service appointment, Mila will charge you a fee of £ 40 for a Mila Friend service and £ 60 for a Mila Professional service.

Find more information here in the Terms and Conditions.