Careers at Mila

Do you want to change the world?

Open positions at Mila

Mila's goal is to create a better future through a carefree life with smart products. We are a magical place for people who love innovation and have a passion for making a vision a success.

This job is located in Zurich, Berlin or London.

Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?

At Mila, it is our mission to build the most trustworthy, reliable and convenient network of tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfil this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing marketing team to help us grow our customer base and re-invent the way tech services are delivered.


YOUR MISSION WITH MILA

As a talented brand-to-consumer marketer with a great digital skillset, you will lead the growth of Mila’s direct customer business by creating and implementing a direct to consumer strategy that expands Mila’s direct customer audience, acquisition, retention and uptake of Mila services.

YOUR RESPONSIBILITIES

  • Develop and implement a direct-to-consumer strategy in key European markets including Germany, the UK and Switzerland, with additional markets to follow. The strategy will target growth through new customer acquisition and returning customers.

  • Build and execute a communication strategy for Mila Direct to Customer (D2C) services for all digital and offline touchpoints, with particular focus on conversion through mila.com resulting from effective audience building and footfall generation through a variety of digital and other
    channels.

  • Create marketing campaigns to increase audience size, online traffic and ultimately conversion of more service bookings, including social media, mila.com, email and direct mail. Also to develop and execute D2C campaigns which increase customer advocacy, loyalty and referral rates, such as direct promotions, loyalty and referral programs.

  • Work closely with other teams to champion Mila’s direct customers across the business and to improve their experience at every touchpoint including Customer Services, Operations, Engineering, Community Management and Commercial functions.


THIS IS YOU

  • Minimum 3-5years of experience in charge of brand/D2C marketing with a strong digital skillset within a technology-centric business

  • Fluent in German and English languages, with a good understanding of respective cultures in Germany, the UK and/or Switzerland

  • A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques

  • Strong analytical skills, using data and insights to direct actions and measure performance

  • Naturally creative, with a hands-on mentality and passionate for technology and great customer experience

  • You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team


THIS IS US

  • An international team of ambitious and diverse people working towards a common goal

  • An opportunity where you can build up your skills and professional experience

  • Flat hierarchies and direct communication for a quick implementation of your ideas

  • Flexible hours and a family-like atmosphere

  • A culture where we value each other’s ideas and an entrepreneurial spirit

Ready for a new challenge? Send your CV and cover letter to [email protected]

We are looking for a Network Development Manager to drive the growth of our technician network in the UK. The role is based in South-East UK and reports to our UK Head, with regular remote contact with our Head Office in Zurich.


Who we are

Mila is a digital on-demand tech support platform, founded in Switzerland in 2015. Mila's network of over 10,000 technicians helps people in the UK, France, Germany, Austria, and Switzerland get the most out of their personal technology by advising on, installing, and repairing their tech devices. We're on a mission to build the most trustworthy, reliable and convenient tech support network in the world that will solve all your technology needs. We work in partnership with world-leading technology companies: partners including Amazon, Bosch, AXA, Sonos and Swisscom trust Mila to deliver the very best customer experience for their products and services through our market-leading technician network. Are you inspired? Then a career with Mila could be your perfect next step.


What you will do

As part of the Operations department, your overall responsibilities are to engage, onboard, retain and grow a market-leading national network of high-quality technicians. This will include:

  • Through market analysis, identify the required number and profile of technicians required to deliver Mila’s services as they expand.

  • Develop and execute agreed strategies to engage and attract target technicians to Mila.

  • Evaluate suitable channels (digital & non-digital) to achieve the acquisition growth targets.

  • Keep constant dialogue with our technicians, understanding their requirements and keeping them engaged by establishing a strong community and support program.

  • Implement measures to ensure high levels of engagement and activity by technicians, including providing regular news and product updates.

  • Ensure customer satisfaction scores are the highest in the industry (Net Promoter Score, 5-star rating).

  • Work closely with internal Mila teams to provide feedback on requirements for the successful growth of the technician network, and to execute key objectives and initiatives in collaboration with commercial, product and operations teams.

  • Provide regular reports on the development and performance of the technician network, covering all KPIs.

Who you are

  • An ambitious, commercially focused professional with a growth mindset, strong analytical skills and a get-the-job-done philosophy. You are highly motivated by the opportunity to be instrumental in writing the next chapter in a fast-growing scale-up.

  • An analytical mindset and focus on KPIs, using the right data and insights to drive decision-making.

  • You have an outgoing personality, skilled in connecting with new people and building strong relationships based on mutual collaboration and trust, and positively influencing people at all levels of seniority and from all walks of life.

  • Confident in selling concepts to new people, with strong communication and pitching skills

  • You roll up your sleeves, willing to pick up the phone and engage directly with potential and existing technicians

  • You use your own initiative as well as working with others to find creative solutions to new challenges and opportunities, thinking out of the box on how to improve things and finding new ways to achieve step-changes in performance for Mila, our partners, technicians and customers.

  • Familiar with terms such as community engagement, loyalty, benchmarking, cost per acquisition, and ROI and how to deliver them.

  • Passion and drive in order to meet company-wide KPI's and sales targets.

What you will need

  • Minimum BA/BS degree in a business-related subject such as Business Management, Marketing, Economics or Finance; or you can demonstrate equivalent employment experience and career development.

  • Minimum 3 years experience in sales, marketing, business analytics or in a network/community management role.

  • Excellent analytics, communication and networking skills.

  • Demonstrable success in leading initiatives and projects within your organization.

  • A strong personal drive and creative approach to finding solutions, married with a determination to achieve results and excellence in execution with an eye for details.

  • Working knowledge of digital marketing principles including paid search and social media.

Bonus Points

  • Strong Excel skills and SQL knowledge.

  • Excellent presentation skills including the creation of presentations, technician updates etc. (e.g. in Powerpoint and/or other media publishing software).

  • Knowledge of Intent-Based Marketing solutions and Account-Based Marketing is beneficial.

  • Competence in other European languages is a plus.

What you can expect

  • The opportunity to be at the heart of Mila’s success story and the personal and professional growth and rewards that come with it; to be part of a fast-growing international tech company with well-known global partnerships, where your work makes an impact on our success in new and established market sectors; and to be part of a winning team who love what we do.

  • A personal development program with quarterly reviews, using Objectives and Key Results (OKRs) to align company and personal goals.

  • Learning and development opportunities on the job and through supported training.

  • Regular team events, company get-togethers, and partnership events.

  • Flat hierarchies and direct communication for a fast realization of your ideas and the opportunity to impact more widely on the business.

  • An international team with 10+ nationalities located in several European countries, with a family atmosphere throughout the company.

  • True flexibility with real opportunities to develop your career

Do you want to be part of taking Mila to the next level? Then please send your application in English to [email protected], including your CV and a cover letter.

 

WHO IS MILA

Mila is the European leader in trusted, on-demand, tech support services. Book one of our vetted, friendly technicians in seconds to solve your tech challenge fast. Founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria and Switzerland get the most out of their personal technology by advising on, installing and repairing their tech devices. Our Swiss attention to detail has seen over 300,000 setups and repairs happily completed with an average rating of 4.9 stars.

We're on a mission to build the most trustworthy, reliable and convenient network of tech support in the world that will solve tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Netgear, Swisscom and many more. These companies benefit from Mila by building up a service network around their own products and services. 


WHAT YOU WILL DO

As part of the executive team, you...

  • are responsible for the management of the finance, human resources, legal, tax and insurance departments of Mila AG and its subsidiaries Mila Europe GmbH (Berlin) and Mila UK Ltd (London) 

  • will work closely with the Founder/CEO, Executive team and Mila Board to ensure Mila’s global expansion

  • prepare financial analyses to support the strategic and operational development of Mila

  • prepare business plans, budgets and forecasts and support the CEO in fundraising activities

  • manage and monitor short-term and long-term financing

  • are responsible for the continuous qualitative development of all financial processes internally and externally

  • prepare with the team weekly, monthly, quarterly, and annual financial statements in accordance with OR and IFRS with the support of external trustees and tax experts

  • are Mila’s internal interface for legal matters (general terms and conditions, contracts, etc.) and coordinates these with a network of external lawyers

  • are responsible for the Board Secretariat

  • are the data protection officer and responsible for all internal and external documents for compliance with the EU-DSGVO

  • management of internal and external processes concerning, tax, income tax and annual financial statement audits

  • are business owner of all financial matters in the Mila product mila.com



WHO YOU ARE

  • Experienced in building new business in an international, fast-paced scale-up 

  • A highly energized person who thinks big and is driven by making things real

  • Self-driven personality with a "get things done" mindset

  • Able to build and lead an international team and get into the details when needed

  • Able to work at different levels depending on the situation – strategic and operational  

  • Outside-the-box thinker when optimizing things

  • Team player

  • Walk the talk - When necessary, you pick up the phone to solve challenges



WHAT YOU WILL NEED

  • Experience in fundraising and how to build solid business cases

  • Minimum BA/BS degree in Finance or equivalent

  • 4 years of practical experience as CFO, ideally in a scale-up

  • Experience in creating relevant financial KPIs and implementing them 

  • Excellent analytics and communication skills

  • Fluent in English and German, any additional language is an advantage

  • Strong work ethic



BENEFITS

  • You are part of an ambitious and fast-growing international tech company with well-known cooperation partners like Amazon, Otto.de, Swisscom, Bosch, Netatmo, Google etc. 

  • Attractive compensation package

  • Possibility to drive and influence Mila’s international growth in existing and new markets 

  • Flat hierarchies and direct communication

  • International team based in Zurich, Berlin and London with the aim of expanding into further countries

  • Family atmosphere and start-up culture

  • Maximum opportunities to develop your skills

You want to be part of Mila’s success story? Please send us your full application.

Joy Olivia Müller
Head of People & Culture
[email protected]