This job is located in Zurich, Berlin or London.
Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?
At Mila, it is our mission to build the most trustworthy, reliable and convenient network of tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfil this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing marketing team to help us grow our customer base and re-invent the way tech services are delivered.
YOUR MISSION WITH MILA
As a talented brand-to-consumer marketer with a great digital skillset, you will lead the growth of Mila’s direct customer business by creating and implementing a direct to consumer strategy that expands Mila’s direct customer audience, acquisition, retention and uptake of Mila services.
Develop and implement a direct-to-consumer strategy in key European markets including Germany, the UK and Switzerland, with additional markets to follow. The strategy will target growth through new customer acquisition and returning customers.
Build and execute a communication strategy for Mila Direct to Customer (D2C) services for all digital and offline touchpoints, with particular focus on conversion through mila.com resulting from effective audience building and footfall generation through a variety of digital and other
Create marketing campaigns to increase audience size, online traffic and ultimately conversion of more service bookings, including social media, mila.com, email and direct mail. Also to develop and execute D2C campaigns which increase customer advocacy, loyalty and referral rates, such as direct promotions, loyalty and referral programs.
Work closely with other teams to champion Mila’s direct customers across the business and to improve their experience at every touchpoint including Customer Services, Operations, Engineering, Community Management and Commercial functions.
THIS IS YOU
Minimum 3-5years of experience in charge of brand/D2C marketing with a strong digital skillset within a technology-centric business
Fluent in German and English languages, with a good understanding of respective cultures in Germany, the UK and/or Switzerland
A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques
Strong analytical skills, using data and insights to direct actions and measure performance
Naturally creative, with a hands-on mentality and passionate for technology and great customer experience
You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team
THIS IS US
An international team of ambitious and diverse people working towards a common goal
An opportunity where you can build up your skills and professional experience
Flat hierarchies and direct communication for a quick implementation of your ideas
Flexible hours and a family-like atmosphere
A culture where we value each other’s ideas and an entrepreneurial spirit
Ready for a new challenge? Send your CV and cover letter to [email protected]
WHO IS MILA
Mila is the European leader in trusted, on-demand, tech support services. Book one of our vetted, friendly technicians in seconds to solve your tech challenge fast. Founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria and Switzerland get the most out of their personal technology by advising on, installing and repairing their tech devices. Our Swiss attention to detail has seen over 300,000 setups and repairs happily completed with an average rating of 4.9 stars.
We're on a mission to build the most trustworthy, reliable and convenient network of tech support in the world that will solve tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Netgear, Swisscom and many more. These companies benefit from Mila by building up a service network around their own products and services.
WHAT YOU WILL DO
As part of the executive team, you...
are responsible for the management of the finance, human resources, legal, tax and insurance departments of Mila AG and its subsidiaries Mila Europe GmbH (Berlin) and Mila UK Ltd (London)
will work closely with the Founder/CEO, Executive team and Mila Board to ensure Mila’s global expansion
prepare financial analyses to support the strategic and operational development of Mila
prepare business plans, budgets and forecasts and support the CEO in fundraising activities
manage and monitor short-term and long-term financing
are responsible for the continuous qualitative development of all financial processes internally and externally
prepare with the team weekly, monthly, quarterly, and annual financial statements in accordance with OR and IFRS with the support of external trustees and tax experts
are Mila’s internal interface for legal matters (general terms and conditions, contracts, etc.) and coordinates these with a network of external lawyers
are responsible for the Board Secretariat
are the data protection officer and responsible for all internal and external documents for compliance with the EU-DSGVO
management of internal and external processes concerning, tax, income tax and annual financial statement audits
are business owner of all financial matters in the Mila product mila.com
WHO YOU ARE
Experienced in building new business in an international, fast-paced scale-up
A highly energized person who thinks big and is driven by making things real
Self-driven personality with a "get things done" mindset
Able to build and lead an international team and get into the details when needed
Able to work at different levels depending on the situation – strategic and operational
Outside-the-box thinker when optimizing things
Walk the talk - When necessary, you pick up the phone to solve challenges
WHAT YOU WILL NEED
Experience in fundraising and how to build solid business cases
Minimum BA/BS degree in Finance or equivalent
4 years of practical experience as CFO, ideally in a scale-up
Experience in creating relevant financial KPIs and implementing them
Excellent analytics and communication skills
Fluent in English and German, any additional language is an advantage
Strong work ethic
You are part of an ambitious and fast-growing international tech company with well-known cooperation partners like Amazon, Otto.de, Swisscom, Bosch, Netatmo, Google etc.
Attractive compensation package
Possibility to drive and influence Mila’s international growth in existing and new markets
Flat hierarchies and direct communication
International team based in Zurich, Berlin and London with the aim of expanding into further countries
Family atmosphere and start-up culture
Maximum opportunities to develop your skills
You want to be part of Mila’s success story? Please send us your full application.
Joy Olivia Müller
Head of People & Culture