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Posizioni aperte in Mila

L'obiettivo di Mila è quello di creare un futuro migliore attraverso una vita senza preoccupazioni con prodotti smart, un luogo magico per chi ama l'innovazione e ha la passione di fare di una visione un successo.


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has helped people in Great Britain, France, Germany, Austria and Switzerland to get the most out of their technical devices. Our Swiss attention to detail has successfully completed over 200,000 repairs and setups with an average rating of 4.88 stars.

 We are on a mission to build the most trusted, reliable, and convenient network of technical support in the world. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom and many others. These companies benefit from Mila by building a service network for their own products and services.


Your profile

You love to offer customers professional help and an exceptional service experience through a variety of channels. Ideally, you have leadership experience and have experience in looking after customers or other stakeholders and have already gained management experience in customer service. You possess strong communication skills in German, French and English. Your comprehension helps you to quickly get involved in new situations and framework conditions and to master them successfully. Together with your empathy and humor, you keep a cool head and your positive attitude even in hectic situations and transfer this to the entire team.


Your tasks as a Service Hero (70%)

  • Support inquiries from our customers and service partners via phone, email and chat

  • Advise our customers in the selection of the right service package

  • Mediate orders within our service partner network

  • Process complaints and implement suitable solutions


Your tasks as a Team Lead (30%)

  • Manage our Service Heros in Zurich and Berlin personally and professionally

  • Foster employee development through individual coaching

  • Monitor and control the most important key figures in customer and partner support

  • Bring ideas to optimize our product and our processes


What Mila offers

We offer you the opportunity to be part of a fast-growing, goal-oriented, international company based in Zurich and Berlin, which is already active in several countries across Europe. We offer you the opportunity to expand your managerial skills and give you the opportunity to lead an international team. You'll benefit from attractive employment conditions, a family atmosphere in our offices with modern forms of work and infrastructure. In addition, our direct communication channels ensure good ideas can be implemented quickly. We focus on developing the strengths of our employees and offer the opportunity to grow and learn across different departments.  If we have sparked your interest in becoming part of the Mila family, apply now!

Interested?

Contact us directly.

Joy Olivia Müller
Head of People

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