«I wanted to enjoy watching Swisscom TV straight away. My Swisscom Friend came over in a flash and knew exactly what to do.»

 

Vivo installation for CHF 80.–

 

«It’s amazing what you can do with a tablet, as I quickly discovered with my Swisscom Friend.»

 

 

Discover the world of tablets for CHF 80.–

 

«I always wanted to have my own notebook, and thanks to my Swisscom Friend, everything was up and running very quickly.»

 

Notebook setup for CHF 80.–

 

Swisscom Friends.

Support from experienced Swisscom customers from your neighbourhood - precisely when you need it.

Most popular service:

Vivo installation for CHF 80.–

 

«I wanted to enjoy watching Swisscom TV straight away.»

 

Vivo installation for CHF 80.–

«It’s amazing what you can do with a tablet.»

 

Discover the world of tablets for CHF 80.–

«I always wanted to have my own notebook.»

 

Notebook setup for CHF 80.–

Swisscom Friends

Support from experienced Swisscom customers from your neighbourhood.

Most popular service:

Vivo installation for CHF 80.–

Here are the right service packages for you:

Vivo installation (internet, TV, telephone)

  • Installation of internet box/router
  • Configuration of internet access for end devices
  • Set up Swisscom log-in
  • Installation of Swisscom TV Box
  • Set up landline telephone (IP) (if ordered)

89 CHF **

Moving Package

  • Arrival and departure of your Friend
  • Re-installation of TV, incl. automatic channel scan and orientation to your preferences (max. 30 channels)
  • Internet box/router installation
  • Configuration of Internet access for up to 3 devices
  • Brief instructions (max. 10 min.)

99 CHF **

Here are the right service packages for you:

Installation and station sorting

  • Unpacking and connection to aerial and power supply
  • Assembly of stand and cabling
  • Automatic station search
  • Connection to network (if available)
  • Sort order of stations (max. 30 stations)
  • Connection to additional devices in the home network
  • Explanation (max. 10 min.)

89 CHF **

TV wall assembly

  • Unpacking and assembly of wall fixing
  • Assembly of wall fixing and TV at chosen position
  • Explanation (max. 10 min.)

89 CHF **

Installation, station sorting and wall assembly

  • Unpacking and connection to aerial and power supply
  • Automatic station search - Connection to network (if available)
  • Sort order of stations as required (max. 30 stations)
  • Connection to additional devices in the home network
  • Assembly of wall fixing and TV at chosen position
  • Explanation (max. 10 min.)

129 CHF **

Here are the right service packages for you:

Set up TV (60 min. package)

  • Arrival and departure of your Friend
  • Setting up your TV on-site up to 60 min. service duration
Additional time for the installation can be booked directly on-site with the help of your Friend.

89 CHF **

Here are the right service packages for you:

Set up basic installation with Office

  • Install and update
  • Installation of operating system
  • Activate virus protection (free program)
  • Installation of standard programs (Adobe Reader)
  • Installation of Microsoft Office
  • Short introduction (max. 10 min.)
The cost of chargeable programs / software, the customer pays itself .

119 CHF **

Integration of home network (WLAN, print, monitor)

  • Connection to internet/set up WLAN
  • Connection of a printer
  • Connection of external monitors

119 CHF **

Transfer data

  • Transfer all programs from the old to the new computer (software must be compatible with the new computer)
  • Transfer of data (e.g. documents, photos, music) to the new computer (up to 1 terrabyte/1,000 gigabytes).

129 CHF **

Save data

  • Recreate data and settings
  • Save data on device or external storage platform
Customer pays the costs for an external storage platform

129 CHF **

Premium installation with data transfer

  • Install and update
  • Installation of operating system
  • Installation of a virus protection program (Microsoft Defender, Avira or a free alternative)
  • Installation of the standard programs (Adobe Reader)
  • Installation of Microsoft Office (if available)
  • Set up of e-mail program (Outlook)
  • Transfer of photos and videos
  • Connection to the internet/WLAN, printer and external monitors
  • short introduction (approx. 10 min.)
The cost of chargeable programs / software, the customer pays itself .

249 CHF **

Here are the right service packages for you:

Set up basic installation with Office

  • Install and update
  • Installation of operating system
  • Set up e-mail account and iCloud
  • Install Microsoft Office
  • Short introduction (max. 10 min.)
The costs of chargeable programs / software, the customer pays itself .

119 CHF **

Integration with home network

  • Set up WLAN
  • Connection of printer
  • Connection of external monitors

119 CHF **

Transfer data

  • Transfer all programs from the old to the new computer (software must be compatible with the new computer)
  • Transfer of data (e.g. documents, photos, music) to the new computer (up to 1 terrabyte/1,000 gigabytes).

129 CHF **

Premium installation with data transfer

  • Install and update
  • Installation of operating system
  • Installation of a virus protection program (Microsoft Defender, Avira or a free alternative)
  • Installation of the standard programs (Adobe Reader)
  • Installation of Microsoft Office (if available)
  • Set up of e-mail program (Outlook)
  • Transfer of photos and videos
  • Connection to the internet/WLAN, printer and external monitors
  • Short introduction (approx. 10 min.)
The costs of chargeable programs / software, the customer pays itself .

249 CHF **

Here are the right service packages for you:

Set up computer (60 min package)

  • Arrival and departure of your Friend
  • Setting up computer on-site up to 60 min. service duration
Additional time for the installation can be booked directly on site with the Friend.

119 CHF **

Here are the right service packages for you:

Vivo installation (internet, TV, telephone)

  • Installation of internet box/router
  • Configuration of internet access for end devices
  • Set up Swisscom log-in
  • Installation of Swisscom TV Box
  • Set up landline telephone (IP) (if ordered)

89 CHF **

Here are the right service packages for you:

Set up internet (set up router)

  • Installation of internet box/router
  • Configuration of internet access for end devices

89 CHF **

Here are the right service packages for you:

Installation & explanation of new fixed-line telephony (IP

  • Arrival of your Friend
  • Unplug the old telephone from the TT socket
  • Plug the router into the TT socket and the mains electricity
  • Plug in the telephone with the adapter to the router.
  • Live-Demo/configuration of new features
  • Save and explain favorites
  • Block unwanted calls
  • Install fixed-line Logo
Prerequisite: Swisscom Casa, Swisscom Line basic/plus or Swisscom Vivo Combi-offer

89 CHF **

Here are the right service packages for you:

Set-up iPhone/iPad

  • Create an account (if you don’t already have one)
  • Transfer your contacts and data (photos, videos, etc.)
  • Unlock your SIM PIN/PUK code
  • iCloud-Restore
  • iCloud-Backup
  • Set up and connect to WiFi
  • Set up and synchronise your e-mail account

89 CHF **

Here are the right service packages for you:

Set up Android phone/tablet

  • Start up device (gen. set-up and settings)
  • Set up and distribute WLAN
  • Transfer of contacts - Transfer data (transfer photos, music, notes etc.)
  • Set up and synchronise e-mail and calendar (max. 2 accounts)

89 CHF **

Here are the right service packages for you:

Set up Windows phone/tablet

  • Create an account (if you don’t already have one)
  • Transfer your contacts and data (photos, videos, etc.)
  • Unlock your SIM PIN/PUK code
  • Set up and connect to WiFi
  • Set up and synchronise your e-mail account

89 CHF **

Here are the right service packages for you:

Set up smartphone/tablet (60 min package)

  • Arrival and departure of your Friend
  • Setting up smartphone or tablet on-site up to 60 min. service duration
Additional time for the installation can be booked directly on site with the Friend.

89 CHF **

Here are the right service packages for you:

Swisscom TV troubleshooting (60 min. package)

  • Arrival and departure of the Friend
  • Error analysis and error resolution for Swisscom TV on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

TV troubleshooting (60 min package)

  • Arrival and departure of the Friend
  • Error analysis and error resolution for television on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns -Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

TV troubleshooting (60 min package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for television on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns -Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Windows computer troubleshooting (60 min. package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your Windows computer on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Apple computer troubleshooting (60 min. package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your Apple computer on-site up to 60 min. service duration • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Computer troubleshooting (60 min package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your computer on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Troubleshooting iPhone/iPad (60 min. package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your iPhone/iPad on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Troubleshooting smartphone/tablet (60 min.package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your Android smartphone/tablet on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Troubleshooting smartphone/tablet (60 min.package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your Windows smartphone/tablet on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Troubleshooting smartphone/tablet (60min package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for your tablet or smartphone on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Vivo internet error resolution (60 min. package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for internet/network on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Internet error resolution (60 min. package)

  • Arrival and departure of your Friend
  • Error analysis and error resolution for internet/network on-site up to 60 min. service duration
  • Recommendation to avoid breakdowns
  • Testing and hand-over of operationally ready devices

89 CHF **

Here are the right service packages for you:

Discover football with Swisscom TV

  • Save football channels on the desired buttons of your remote control
  • Program and access recordings, even when you are away*
  • Save and watch your favorite team's best goals with the Replay function*
  • Browse the television schedule with the TV Guide
  • Interrupt live broadcasts with Live Pause
  • Use the practical search function
  • Watch the game on-the-go using a smartphone
More details available.
*only with Swisscom TV basic or plus

89 CHF **

Discover Swisscom TV

  • Personalize the order of your channels
  • Programme and watch recordings*
  • Watch programmes in replay*
  • Browse the TV listings with the function «TV Guide»
  • Pause the programme you are watching
  • Select your favourite movies or live sporting events on demand
  • Use the handy search function
  • Listen to your favourite station via Swisscom TV
  • Enjoy TV on different end devices
  • Get useful tips and tricks regarding other functions
*only with Swisscom TV basic or plus
If possible, other customer requirements may be addressed too. For example:
App-store, protection of minors, cost control

89 CHF **

Here are the right service packages for you:

Discover Smartphone/Tablet

  • Explain the main functions and set up your homescreen
  • Set up and explain Swisscom TV air
  • Explain the Swisscom self-service apps
  • Explain and set up the Play Store and key apps Messages, photos, videos, music Maps and navigation Calendar and e-mail Fitness apps Social media – Facebook, Twitter, etc.

89 CHF **

Discover Smartphone/Tablet

  • Explain the main functions and set up your homescreen
  • Set up and explain Swisscom TV air
  • Explain the Swisscom self-service apps
  • Explain and set up the Play Store and key apps Messages, photos, videos, music Maps and navigation Calendar and e-mail Fitness apps Social media – Facebook, Twitter, etc.

89 CHF **

Here are the right service packages for you:

Discover Smartphone/Tablet

  • Explain the main functions and set up your homescreen
  • Set up and explain Swisscom TV air
  • Explain the Swisscom self-service apps
  • Explain and set up the Play Store and key apps Messages, photos, videos, music Maps and navigation Calendar and e-mail Fitness apps Social media – Facebook, Twitter, etc.

89 CHF **

Here are the right service packages for you:

Discover Smartphone/Tablet

  • Explain the main functions and set up your homescreen
  • Set up and explain Swisscom TV air
  • Explain the Swisscom self-service apps
  • Explain and set up the Play Store and key apps Messages, photos, videos, music Maps and navigation Calendar and e-mail Fitness apps Social media – Facebook, Twitter, etc.

89 CHF **

Here are the right service packages for you:

Discover Smartphone/Tablet

  • Explain the main functions and set up your homescreen
  • Set up and explain Swisscom TV air
  • Explain the Swisscom self-service apps
  • Explain and set up the Play Store and key apps Messages, photos, videos, music Maps and navigation Calendar and e-mail Fitness apps Social media – Facebook, Twitter, etc.

89 CHF **

Here are the right service packages for you:

Discovering and setting up a Cloud solution

  • Arrival and departure of your Friend
  • Advice on different Cloud solutions if required
  • Set up account for different services such as myCloud from Swisscom, Dropbox, Google Drive, myCloud, One Drive etc.
  • Transfer data to the Cloud (contacts, photos, music, documents)
  • Connect the Cloud to a computer, a smartphone or tablet
  • Short introduction

89 CHF **

Here are the right service packages for you:

Tips & Tools for responsible handling of the media

  • Arrival and departure of your Friend
  • Tips for secure handling of digital media
  • Support and installation of common tools
  • Optimum configuration of children's smart phones
  • Tools for analysis and controlling the smart phone usage (e.g. Offtime)
  • Child safety for their iPad/Phone
  • Swisscom Mobile Security, Swiscom TV child safety
  • Tips for sensible use of these tools

89 CHF **

Tips & Tools for responsible handling of the media

  • Arrival of your media instructor
  • Treatment of the subjects: Generation Internet, Opportunities and Risks of Facebook & Co.
  • Surf together, play games and agree on rules
  • Examples of specific applications and installation of tools
  • Set up the child’s smartphone optimally
Only available in St.Gallen, Bern and Zurich

110 CHF **

Here are the right service packages for you:

Setting up music streaming services

  • Arrival of your Friend
  • Advice on different music streaming services if required
  • Set up account with Apple Music, Spotify, Napster, Google Play or other streaming services
  • Connect a smartphone and computer to the music streaming service
  • Short introduction

89 CHF **

 

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** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


 

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** All prices are recommended prices incl. any VAT. Additional jobs (e.g. the connection of additional devices) can be booked directly on site with the Friend/Expert. Billing will take place after provision of services by the Friend/Expert. Mila AG will assign the Friend/Expert and include his or her fees in the order.


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